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How does robocall blocking even work?

February 24, 2021 By Andrew

How does robocall blocking even work?

By now, you have probably heard that STIR/SHAKEN is intended to prevent scammers from spoofing caller ID, in order to aid robocall blocking efforts and help trace those who placed them. But if STIR/SHAKEN is so important, how come there are effective robocall blocking solutions available today? Even though STIR/SHAKEN is not widely implemented? Machine… Continue Reading

MOPs for dummies – a $900M mistake

February 17, 2021 By Andrew

MOPs for dummies – a $900M mistake

When I ran Metaswitch Operations, we spent a lot of time figuring out how to avoid mistakes. My team was shipping out a lot of boxes full of hardware, with each shipment subtly different – and if we shipped the wrong cable or entered the wrong mailing address or installed the wrong software version… it… Continue Reading

3CX and Metaswitch SIP configuration guide

February 16, 2021 By Andrew

3CX and Metaswitch SIP configuration guide

As I write this in 2021, you would think that SIP interoperability would be a solved problem, but sadly that’s not the case. In this document we’ll be sharing the configuration we’ve used to build a SIP trunk between a Metaswitch and a 3CX PBX. As an aside, we decided to experiment with a virtual… Continue Reading

Robocall mitigation discussion with Austin Spreadbury

February 12, 2021 By Andrew

Robocall mitigation discussion with Austin Spreadbury

Today I’d like to share a discussion I had over Zoom with Austin Spreadbury, Director of Product Management at Metaswitch, whose responsibilities include Call Guardian Authentication Hub (Metaswitch’s STIR/SHAKEN and robocall prevention product). In this video we discuss: The overall status of STIR/SHAKEN roll-out in the industry The extension available to smaller carriers The requirement… Continue Reading

Microsoft Teams integration: our recommended approach

January 28, 2021 By Andrew

Microsoft Teams integration: our recommended approach

We’ve been discussing Microsoft Teams integration over the past few weeks, and it’s time to draw some conclusions. In this article I’ll be providing specific advice for how service providers should respond to business customers who are using Teams. Step 1: Decide how integrated you want to be Echoing the three tiers I discussed in… Continue Reading

Robocall Mitigation on a Metaswitch

January 21, 2021 By Andrew

Robocall Mitigation on a Metaswitch

As we’ve previously discussed the FCC is allowing service providers with fewer than 100K subscribers to file for a 2-year extension to the deadline to implement STIR/SHAKEN in their networks – but ONLY if they implement robocall mitigation measures in their network (and tell the FCC what these are). (If you’re brand new to STIR/SHAKEN,… Continue Reading

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  • IP Networks (5)
  • Network Evolution (14)
  • Network Ops (24)
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  • Strategy (15)
  • Technical (18)

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