I recently qualified as a US Soccer Referee. Which sounds very official, but in practice means that completed some online training and participated in 3 hours of in-person training. So I’ve done the training, but my practical experience is minimal. However the local soccer league is very keen to put me to work regardless, because… Continue Reading
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What can we learn from the monkey business?
This summer my family and I spent a week in Panama City, Panama. [Beware: there’s a Panama City in Florida, which is not the same as Panama City in the country of Panama – I came close to making an embarrassing mistake when booking tickets…] The highlight of our vacation (at least for the kids)… Continue Reading
Microsoft won’t support old, insecure SIP phones
We’ve had quite a few questions this past week because Microsoft/Metaswitch announced that EAS V9.7 will only support TLS v1.2 and above – which effectively prevents the use of a variety of older SIP phone models. If you’re not sure what this all means, you’ve come to the right place – because we don’t either!… Continue Reading
Robocall Mitigation broke my Route Verification Tests!
I think this might be the least-sexy subject line I ever wrote. Every time I send out an email I get a report from the email service (Drip) showing what percentage of recipients open the email – and I can learn from that what subjects are more (or less) interesting to you, our amazing readers… Continue Reading
Troubleshooting Tango: When the Best Dance Partners Come Together
Most of the time, I enjoy troubleshooting. It’s a logic puzzle where you gather evidence, test your theories, and hopefully reach a satisfying solution that leaves everyone happy. But it’s not always like that. Sometimes people get in the way. My least favorite experiences are typically where you end up with representatives from multiple different… Continue Reading
It is a capital mistake to theorize before one has data!
The very first of the Sherlock Holmes short stories is called A Scandal in Bohemia. When the story begins the great detective receives an anonymous note announcing that the writer will visit him that evening about a very important matter, and may well wear a mask. The note is only a couple of sentences, but… Continue Reading