Like many others, I’ve been watching the ESPN / Netflix documentary “The Last Dance” about Michael Jordan’s time with the Chicago Bulls. I was expecting to see some great basketball footage and to hear about MJ’s dedication to his craft. What surprised me was how many useful insights Phil Jackson shared about how to coach… Continue Reading
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Sherlock Holmes, his brother Mycroft and network redundancy
This past weekend my family watched the new Netflix movie Enola Holmes, which was a thoroughly entertaining story that cared little that its characters bore minimal resemblance to the “real” Holmes family. Mycroft diminished The biggest departure from the original stories was Mycroft. For those less nerdy than me, Mycroft Holmes is Sherlock’s older brother,… Continue Reading
Metaswitch’s future: Azure for Operators
When Microsoft announced its plan to acquire Metaswitch, they talked a lot about the promise of 5G, but made no significant announcements about their plans for the voice applications that are used by the majority of Metaswitch’s customer base. That changed today (September 28, 2020). Azure for Operators Today Microsoft announced a new initiative named… Continue Reading
How do your subscribers prefer to communicate?
One of the buzzwords among contact center vendors these days is “omnichannel” – the idea that customers can communicate with you via all available methods of communication. What is omnichannel? For a large retailer this might mean that a customer can ask a question via any of the following means: phone email text message web-based… Continue Reading
STIR/SHAKEN rules for small service providers
On September 9, 2020 the FCC published their Second Report and Order Promoting Caller ID Authentication to Combat Illegal Robocalls. It’s 92 pages of legalese, so this article provides a summary of the key points for small independent service providers. Deadline extended by 2 years… The headline is that service providers with fewer than 100K… Continue Reading
When CenturyLink has an outage, do you follow?
On the morning of Sunday August 30, CenturyLink’s IP network was reported to be down for about 4.5 hours – probably focused on the part of the network that came with their acquisition of Level 3. From what I’ve read (simplifying greatly), a CenturyLink customer had requested that they block a certain IP address from… Continue Reading