By now, you have probably heard that STIR/SHAKEN is intended to prevent scammers from spoofing caller ID, in order to aid robocall blocking efforts and help trace those who placed them. But if STIR/SHAKEN is so important, how come there are effective robocall blocking solutions available today? Even though STIR/SHAKEN is not widely implemented? Machine… Continue Reading
Articles
MOPs for dummies – a $900M mistake
When I ran Metaswitch Operations, we spent a lot of time figuring out how to avoid mistakes. My team was shipping out a lot of boxes full of hardware, with each shipment subtly different – and if we shipped the wrong cable or entered the wrong mailing address or installed the wrong software version… it… Continue Reading
3CX and Metaswitch SIP configuration guide
As I write this in 2021, you would think that SIP interoperability would be a solved problem, but sadly that’s not the case. In this document we’ll be sharing the configuration we’ve used to build a SIP trunk between a Metaswitch and a 3CX PBX. As an aside, we decided to experiment with a virtual… Continue Reading
Robocall mitigation discussion with Austin Spreadbury
Today I’d like to share a discussion I had over Zoom with Austin Spreadbury, Director of Product Management at Metaswitch, whose responsibilities include Call Guardian Authentication Hub (Metaswitch’s STIR/SHAKEN and robocall prevention product). In this video we discuss: The overall status of STIR/SHAKEN roll-out in the industry The extension available to smaller carriers The requirement… Continue Reading
Microsoft Teams integration: our recommended approach
We’ve been discussing Microsoft Teams integration over the past few weeks, and it’s time to draw some conclusions. In this article I’ll be providing specific advice for how service providers should respond to business customers who are using Teams. Step 1: Decide how integrated you want to be Echoing the three tiers I discussed in… Continue Reading
Robocall Mitigation on a Metaswitch
As we’ve previously discussed the FCC is allowing service providers with fewer than 100K subscribers to file for a 2-year extension to the deadline to implement STIR/SHAKEN in their networks – but ONLY if they implement robocall mitigation measures in their network (and tell the FCC what these are). (If you’re brand new to STIR/SHAKEN,… Continue Reading