It’s a new year, and with this new date on the calendar it’s a natural time for reflection. I took last week off work, and spent most of the time with my family, taking hikes and watching movies. (By the way, Netflix’s collection of Christmas movies is astonishing to someone who doesn’t watch Hallmark –… Continue Reading
Strategy
Metaswitch’s future: Azure for Operators
When Microsoft announced its plan to acquire Metaswitch, they talked a lot about the promise of 5G, but made no significant announcements about their plans for the voice applications that are used by the majority of Metaswitch’s customer base. That changed today (September 28, 2020). Azure for Operators Today Microsoft announced a new initiative named… Continue Reading
How do your subscribers prefer to communicate?
One of the buzzwords among contact center vendors these days is “omnichannel” – the idea that customers can communicate with you via all available methods of communication. What is omnichannel? For a large retailer this might mean that a customer can ask a question via any of the following means: phone email text message web-based… Continue Reading
Metaswitch acquisition is complete: now what?
Today we received confirmation that Microsoft’s acquisition of Metaswitch is complete – just over two months after the preliminary announcement. At the time the pending deal was first announced there were a lot of questions about what it might mean – and to be honest most of those questions remain unanswered. I’ve given my opinion… Continue Reading
The world’s turned upside down
I’m not sure if you noticed, but 2020 hasn’t turned out how we expected. A global pandemic has killed 130,000 people (and counting) in the USA. We have all been hunkered down avoiding each other (to avoid COVID) leading to record levels of unemployment and economic collapse. The killings of George Floyd, Breonna Taylor, and… Continue Reading
Microsoft buys Metaswitch: the best case for telcos
It’s been just over a week since Microsoft announced that they were in the process of acquiring Metaswitch. During that time there’s been little/no new information from the parties involved, but there’s been plenty of discussion in the industry about possible outcomes. Absent any concrete information, in this article I’d like to lay out one… Continue Reading