(And a sneak peek at something new: Award Aware) It was raining hard as we headed home from a dinner out. I was driving on the freeway, across a bridge —windshield wipers working overtime — when a car just ahead of me started to fishtail. In seconds, it spun sideways, collided with an SUV in… Continue Reading
Product
The Fargo Car Rental Fiasco
What to do when your vendor drops the ball Not long after I moved to the US, Metaswitch sent me on a trip to Minnesota in the middle of winter – and in the interests of efficiency I was going to visit two different customers. I was flying into Fargo on a Sunday night, and… Continue Reading
Get support for your Metaswitch directly from Award Consulting
Ever since the news of the Metaswitch layoffs, our clients have been worried about the future. “How long will Microsoft continue to support the product? So many of my contacts have left the company! Why am I paying so much for support when the product is headed towards end-of-life?” In this environment, we’ve had a lot… Continue Reading
AT&T discovers Google exists; retires 411.
One of our readers recently forwarded me this announcement from AT&T – apparently Operator Services and Directory Assistance will no longer be available on their U-verse voice lines – starting January 1, 2023. Instead, they advice that “Addresses and numbers can still be located using online services, such as internet search engines, including Google®, Bing®,… Continue Reading
CLECs should think twice about nationwide service
We often work with clients that operate both an ILEC and a CLEC. Typically the ILEC was the original business, but then it made sense to start offering competitive voice services in surrounding areas, and so a new CLEC was created to take advantage of those opportunities. In these initial CLEC rate centers, telcos often… Continue Reading
What is Operator Connect Mobile?
Metaswitch recently announced a couple of products that help support Microsoft’s new Operator Connect Mobile service. In this article we’ll help you to understand what this new service is, and whether it’s relevant for you. How is Operator Connect Mobile different? You may recall that Operator Connect is an integrated way for a service provider… Continue Reading