In this video I’ll discuss the benefits of setting up SIP trunks to a provider like Bandwidth.com or Inteliquent and using that connection to access DIDs outside of your standard service area. If you’re an ILEC and you want to be able to provide service in a location where you don’t have connectivity this is… Continue Reading
Product
Metaswitch Perimeta now works with Microsoft Teams
Last week Metaswitch and Microsoft announced that the Perimeta SBC has been certified to work with Microsoft Teams. This creates a new revenue opportunity for service providers who use Metaswitch for their core network. What is Microsoft Teams? Teams is a Unified Communications platform focused on businesses (it’s an update to the product previous known… Continue Reading
Mind-reading over VoIP: the future of contact centers
Has anyone reading this ever had a frustrating conversation with a call center representative? For me, the most annoying part is that often the person I’m talking to doesn’t seem to have the power to solve my problem. “That’s against company policy” is one of the worst combinations of words in the English language. But… Continue Reading
Turbo-charge your IVR with speech recognition and SMS messages
Have you ever had a business customer with advanced IVR needs? Something beyond the multi-level menu that can be built with most auto-attendant products? Can you offer an IVR that includes speech recognition, SMS integration, and even CRM integration? In this article I’m going to show you how I built an advanced IVR – the… Continue Reading
What on earth is MaX, and should I care?
MaX by Metaswitch This past couple of weeks my LinkedIn feed has been flooded with teasers from Metaswitch about their new product “MaX by Metaswitch”, and this week it has finally launched to a flurry of good press. So the PR was successful, but in among all the marketing and positioning, I’ve been trying to… Continue Reading
In my first Twilio app, I ask “Who am I?”
I promise that not every article I write will be about Twilio, but I wanted to follow up from my previous video with a short demo, giving an example of a very simple application I wrote using Twilio. The problem:I don’t actually know what calling name shows up when I use my cell phone. For… Continue Reading