A few days ago I wrote an article about how a telco can support their customers who use on-premise PBXs as their employees shift en-masse to remote working. Today, we’re going to think about how remote working impacts those businesses who have a hosted PBX platform. Isn’t mobility the whole point of hosted PBX? Anyone… Continue Reading
Hosted PBX
Top 10 UCaaS Market Verticals: Report
Earlier this year I was visiting a client who had recently launched a hosted PBX / UCaaS service, and the management team was excited to roll the service out to businesses in their service area. In the course of my visit I was introduced to the inside sales team – who had been tasked with… Continue Reading
Hosted PBX Case Studies: What happens after launching?
Over the past few months we’ve discussed many of the benefits of launching a hosted PBX product, and some of the steps you might take to get started. But perhaps the most important question is: what happens next? Suppose we take the plunge, build a product, and execute well… what impact will it have on… Continue Reading
How to manage SIP phones at scale – in depth
In my previous article I gave an overview of how you can configure the settings on SIP phones – particularly as your deployment scales to hundreds, thousands or tens of thousands of devices. Today we’ll conclude that article by looking at how this is handled by the Metaswitch SIP Provisioning Server. As you think about… Continue Reading
How to manage SIP phones at scale – an introduction
You think it’s hard work keeping your Metaswitch software up to date? Just wait until you have thousands of IP phone handsets from multiple manufacturers deployed throughout your customer base – each a powerful computer running a specific version of firmware and with its own configuration settings. Now imagine you forgot to enable daylight savings… Continue Reading
Why sell Hosted PBX if you won’t dogfood it?
Is it hypocritical to sell a hosted PBX service to your customers, but then use a traditional PBX for your own corporate offices? I’ve been in that very situation. I’ve been that guy trying to help someone configure a complex hosted PBX deployment – while sitting in my office on a traditional analog line. My… Continue Reading