Anyone offering 911 services to businesses should be familiar with Ray Baum’s Act. I’ve written about it before (read the linked article if you need the background), but in summary, it’s all about making sure that 911 operators are able to identify a dispatchable location (more accurate than just the street address) for a 911… Continue Reading
Hosted PBX
Teams Direct Routing and the PowerShell Problem
Microsoft Teams has been one of the success stories of the pandemic. While Zoom may have caught the headlines for consumers and schools, in a business environment Teams has really taken off – reaching 250M monthly active users in July 2021. For telcos this trend has been somewhere between an opportunity and a threat. If… Continue Reading
How to seamlessly migrate from PBX to Hosted PBX
Cuts freak people out. No matter how well-planned, if you’re going to migrate service from Thing A to Thing B, there’s going to be an awful moment in the middle where you’re not sure if it worked. And sometimes it didn’t work, and then you have a race against time to fix it, or cut… Continue Reading
Sending location automatically for 911 calls – January 2022 deadline
If you sell UCaaS / Hosted PBX services there’s an important deadline coming up in about 6 weeks. By January 6, 2022 all 911 calls (including those from software-based SIP clients), need to have accurate location information – even if someone picks up their laptop, walks to Starbucks, then dials 911 on their laptop’s software… Continue Reading
What can telcos offer businesses who use Teams?
A couple of months ago I wrote about the threat Microsoft Teams poses to telcos – where the big risk is that a business customer will cancel their PBX trunk, or their hosted PBX / UCaaS service, and instead switch all their seats to use Microsoft Teams instead. Obviously, this would be bad news for… Continue Reading
Remote working for hosted PBX users
A few days ago I wrote an article about how a telco can support their customers who use on-premise PBXs as their employees shift en-masse to remote working. Today, we’re going to think about how remote working impacts those businesses who have a hosted PBX platform. Isn’t mobility the whole point of hosted PBX? Anyone… Continue Reading