Cuts freak people out. No matter how well-planned, if you’re going to migrate service from Thing A to Thing B, there’s going to be an awful moment in the middle where you’re not sure if it worked. And sometimes it didn’t work, and then you have a race against time to fix it, or cut… Continue Reading
Hosted PBX
Sending location automatically for 911 calls – January 2022 deadline
If you sell UCaaS / Hosted PBX services there’s an important deadline coming up in about 6 weeks. By January 6, 2022 all 911 calls (including those from software-based SIP clients), need to have accurate location information – even if someone picks up their laptop, walks to Starbucks, then dials 911 on their laptop’s software… Continue Reading
What can telcos offer businesses who use Teams?
A couple of months ago I wrote about the threat Microsoft Teams poses to telcos – where the big risk is that a business customer will cancel their PBX trunk, or their hosted PBX / UCaaS service, and instead switch all their seats to use Microsoft Teams instead. Obviously, this would be bad news for… Continue Reading
Remote working for hosted PBX users
A few days ago I wrote an article about how a telco can support their customers who use on-premise PBXs as their employees shift en-masse to remote working. Today, we’re going to think about how remote working impacts those businesses who have a hosted PBX platform. Isn’t mobility the whole point of hosted PBX? Anyone… Continue Reading
Top 10 UCaaS Market Verticals: Report
Earlier this year I was visiting a client who had recently launched a hosted PBX / UCaaS service, and the management team was excited to roll the service out to businesses in their service area. In the course of my visit I was introduced to the inside sales team – who had been tasked with… Continue Reading
Hosted PBX Case Studies: What happens after launching?
Over the past few months we’ve discussed many of the benefits of launching a hosted PBX product, and some of the steps you might take to get started. But perhaps the most important question is: what happens next? Suppose we take the plunge, build a product, and execute well… what impact will it have on… Continue Reading