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Hosted PBX

Teams Direct Routing and the PowerShell Problem

March 9, 2022 By Andrew

Teams Direct Routing and the PowerShell Problem

Microsoft Teams has been one of the success stories of the pandemic. While Zoom may have caught the headlines for consumers and schools, in a business environment Teams has really taken off – reaching 250M monthly active users in July 2021. For telcos this trend has been somewhere between an opportunity and a threat. If… Continue Reading

How to seamlessly migrate from PBX to Hosted PBX

January 12, 2022 By Andrew

How to seamlessly migrate from PBX to Hosted PBX

Cuts freak people out. No matter how well-planned, if you’re going to migrate service from Thing A to Thing B, there’s going to be an awful moment in the middle where you’re not sure if it worked. And sometimes it didn’t work, and then you have a race against time to fix it, or cut… Continue Reading

Sending location automatically for 911 calls – January 2022 deadline

November 23, 2021 By Andrew

Sending location automatically for 911 calls – January 2022 deadline

If you sell UCaaS / Hosted PBX services there’s an important deadline coming up in about 6 weeks. By January 6, 2022 all 911 calls (including those from software-based SIP clients), need to have accurate location information – even if someone picks up their laptop, walks to Starbucks, then dials 911 on their laptop’s software… Continue Reading

What can telcos offer businesses who use Teams?

January 7, 2021 By Andrew

A couple of months ago I wrote about the threat Microsoft Teams poses to telcos – where the big risk is that a business customer will cancel their PBX trunk, or their hosted PBX / UCaaS service, and instead switch all their seats to use Microsoft Teams instead. Obviously, this would be bad news for… Continue Reading

Remote working for hosted PBX users

March 20, 2020 By Andrew

A few days ago I wrote an article about how a telco can support their customers who use on-premise PBXs as their employees shift en-masse to remote working. Today, we’re going to think about how remote working impacts those businesses who have a hosted PBX platform. Isn’t mobility the whole point of hosted PBX? Anyone… Continue Reading

Top 10 UCaaS Market Verticals: Report

October 23, 2019 By Andrew

Top 10 UCaaS Market Verticals: Report

Earlier this year I was visiting a client who had recently launched a hosted PBX / UCaaS service, and the management team was excited to roll the service out to businesses in their service area. In the course of my visit I was introduced to the inside sales team – who had been tasked with… Continue Reading

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