It’s less than two weeks until the FCC’s STIR/SHAKEN deadline on June 30. If you have any lingering doubts about the requirements, then we’ve prepared this checklist to help make sure you didn’t miss anything. (Be warned: We are not lawyers, this is not legal advice, it’s possible we missed something.) #1: Do you qualify… Continue Reading
How to make your customers mad
Good customer service is an opportunity to strengthen a relationship with a customer despite an initial problem. On the other hand, bad customer service can turn a minor frustration into raging fury… as I discovered recently. Hopefully we can all learn some lessons from my pain. If you’re worried about catching a virus, then there’s… Continue Reading
Should I hire a coach?
I just registered to run a 50K (31 mile) race in the mountains of central Oregon – in celebration of my vaccination and a hoped-for return to normal life. I have 4 months to prepare, and a pretty good idea of what will be required in terms of training, and yet… I’m considering the idea… Continue Reading
Smoke out the problems
In the very first Sherlock Holmes short story, A Scandal in Bohemia, the great detective creates a small fire (and plenty of smoke) in order to reveal a secret. He’s trying to find a scandalous photograph, and in the panic of the apparent fire, his adversary runs to retrieve the photograph – thereby giving up… Continue Reading
FCC Robocall Mitigation Database is live!
In the FCC’s Second Report and Order (September 2020) they announced plans for a Robocall Mitigation Database, where all carriers would need to file their plans for STIR/SHAKEN and robocall mitigation. In particular, a key requirement in qualifying for the 2 year extension for STIR/SHAKEN implementation (available to carriers with fewer than 100K subs) was… Continue Reading
Metaswitch SP4100 CPU cards – do you need spares?
A couple of years ago I wrote an article warning people about some quirks in the way the Metaswitch CPU cards from the VP2510/VP3510 era worked. I’m writing an update today to share some details of a new service we’ve developed for those using these cards. As a refresher, the key points from the previous… Continue Reading