The changes we’ve implemented as a society in response to the coronavirus have caused a massive shift in data and voice usage patterns. While we might normally expect changes to take place in slow motion over years, these changes have been near instantaneous. What does this mean for your network? I wrote recently about the… Continue Reading
Network Ops
How telcos are protecting service techs and customers during COVID-19
Many governors have responded to the coronavirus pandemic by ordering residents to stay at home / shelter in place* except for essential reasons – such as buying food, accessing healthcare and performing essential work. (*At time of writing 13 states have official orders in place, and the rest of the country is strongly encouraged to… Continue Reading
What financial risk does the coronavirus pose for telcos?
Compared to many industries, the impact of the coronavirus (COVID-19) on independent telcos is relatively small. Restaurants are closed for dining. Hotels are empty. Flights are cancelled. Concerts and events are cancelled. We can and should be grateful that we work in an industry where our livelihood has not instantaneously vanished. But that doesn’t mean… Continue Reading
Remote working for hosted PBX users
A few days ago I wrote an article about how a telco can support their customers who use on-premise PBXs as their employees shift en-masse to remote working. Today, we’re going to think about how remote working impacts those businesses who have a hosted PBX platform. Isn’t mobility the whole point of hosted PBX? Anyone… Continue Reading
Remote working for PBX users
In the past two days we’ve had 3 different clients ask for help troubleshooting the call forwarding feature. At first I thought this was a freak coincidence, but no – as my coworker Stephen Denny pointed out to me – everyone’s trying to figure out how to work remotely. Those of us working in the… Continue Reading
Coronavirus and the central office
Well that moved fast. Last weekend I was certainly aware of the Coronavirus but life was largely proceeding as usual. Our church decided not to hold its service “out of an abundance of caution”, and quite a few folks felt it was an overreaction. On Monday the stock market crashed. Really hard. And then kept… Continue Reading