I love podcasts. Whether I’m driving, out for a run, or washing the dishes – they’re a great source of education and entertainment. And since I love podcasts, I figure that other people do too – and so I regularly toy with the idea of adding a telecoms-focused podcast to the articles I publish.
Whether I will actually start something official I don’t know, but I have begun to record some video interviews, which provides some nice variety among all the emails.
A few months ago I had the opportunity to catch up with an old friend and coworker Dave Capece. He’s a charismatic guy who used to work with me in Metaswitch Support, then spent a couple of years traveling the world delivering training courses for Metaswitch, and then helped me get started as a consultant.
In this excerpt from our conversation we share a little about our history together, the value of best practices, how to take care of clients, and why Dave was Zooming with me from a van in the middle of the desert.