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Strategy

Microsoft buys Metaswitch: the best case for telcos

May 21, 2020 By Andrew

It’s been just over a week since Microsoft announced that they were in the process of acquiring Metaswitch. During that time there’s been little/no new information from the parties involved, but there’s been plenty of discussion in the industry about possible outcomes. Absent any concrete information, in this article I’d like to lay out one… Continue Reading

Microsoft is buying Metaswitch

May 14, 2020 By Andrew

Microsoft is buying Metaswitch

This morning Microsoft announced that they had entered into a definitive agreement to acquire Metaswitch. Metaswitch CEO Martin Lund has also shared an announcement about the deal. There’s very little information available at this stage, and – to be clear – the deal has not yet closed, but I have some initial analysis. Why is… Continue Reading

What financial risk does the coronavirus pose for telcos?

March 21, 2020 By Andrew

What financial risk does the coronavirus pose for telcos?

Compared to many industries, the impact of the coronavirus (COVID-19) on independent telcos is relatively small. Restaurants are closed for dining. Hotels are empty. Flights are cancelled. Concerts and events are cancelled. We can and should be grateful that we work in an industry where our livelihood has not instantaneously vanished. But that doesn’t mean… Continue Reading

Prepare your network for 2020 in 6 steps

August 28, 2019 By Andrew

Prepare your network for 2020 in 6 steps

Do you have any plans for Labor Day weekend? Back in 2011 my plans were rudely interrupted. At the time I was managing the Metaswitch support team responsible for new customer installations, commissioning and migrations. This was a fun job, but mostly fairly predictable – after all we were working on multi-month projects which followed… Continue Reading

Is Hosted PBX + Managed IT a winning strategy?

August 12, 2019 By Andrew

Is Hosted PBX + Managed IT a winning strategy?

Most businesses have a choice of voice providers – including one or more local telcos and innumerable over-the-top offerings. So why do your customers choose to do business with you? For many CLECs and independent telcos, the answer is customer service. We’ve all heard the horror stories about the customer service provided by Comcast, and… Continue Reading

Wanted: some good advice from… you

May 11, 2019 By Andrew

Wanted: some good advice from… you

I read a book recently that has been challenging my thinking. Am I too conservative as a business owner? Am I constrained by the smallness of my vision? Since I can’t afford to hire an expensive management consultant to advise me, I figured instead I’d think out loud in this article, and seek the advice… Continue Reading

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