I read a fascinating article this week by Doug Dawson from CCG Consulting. You can read it here – I’d encourage you to read it all. I’ll wait. For those who were too lazy to read it, I’m not angry, but I am disappointed… Unfortunately, for the sake of my article, I can’t help but… Continue Reading
Articles
Crashing and burning: what can we learn from the SpaceX explosion?
I imagine most of you have already heard that SpaceX attempted to launch a huge rocket on Thursday last week (April 20, 2023). According to Elon Musk, this was a great success – he tweeted, “Congrats @SpaceX team on an exciting test launch of Starship!”. Check out the video below and see for yourself –… Continue Reading
A framework for thinking about Ray Baum’s Act
Anyone offering 911 services to businesses should be familiar with Ray Baum’s Act. I’ve written about it before (read the linked article if you need the background), but in summary, it’s all about making sure that 911 operators are able to identify a dispatchable location (more accurate than just the street address) for a 911… Continue Reading
You may need to update your Robocall Mitigation Plan
Last week the FCC issued the Sixth Report and Order related to STIR/SHAKEN – and you may need to take some actions as a result. This update is not particularly controversial – and sadly it doesn’t yet address the issue of TDM calls – but it does contain a few sensible improvements to the rules:… Continue Reading
You can copy call-policy-sets in Perimeta!
I’m a little behind the curve here, but I just discovered that since Perimeta V4.4.20 it has been possible to copy a call-policy-set in the CLI. Hallelujah! (Apparently my team has known this for a while, but I’ve not been doing much technical work myself recently.) For those who have no idea what I’m talking… Continue Reading
Handlebars and Headaches: A Tale of Mountain Biking and Project Management
When I was a teenager my family took a vacation in Pitlochry, Scotland – which was beautiful and amazing… except for the day we went mountain biking. The uphill part was okay. I mean, it was exhausting as you might expect, but otherwise passed uneventfully. No, it turns out the downhill is the tough part… Continue Reading